Welcome to La Luna Jewelry! By visiting or making a purchase from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

General Information

This website is operated by La Luna Jewelry (“we”, “us”, or “our”). By accessing our site and making a purchase, you agree to these Terms and Conditions, along with our Privacy Policy.

Products and Services

We offer a wide selection of handcrafted jewelry inspired by the moon, stars, and celestial beauty. While we strive for accuracy in product descriptions, pricing, and availability, we reserve the right to correct any inaccuracies or make changes without prior notice.

Order Processing

When you place an order, you agree to provide accurate and complete information, including your name, address, and payment details. Orders are processed within [insert processing time, e.g., 1-3 business days], unless otherwise specified.

We reserve the right to refuse any order for reasons such as product availability, errors in pricing, or suspicion of fraudulent activity.

Payment

We accept the following payment methods: [List payment options, e.g., Credit/Debit Cards, PayPal, etc.]. All payments must be completed before an order is processed.

Prices are listed in [currency] and may include applicable taxes. Shipping fees are calculated at checkout.

Shipping and Delivery

We offer shipping to [countries or regions you ship to]. Shipping fees and delivery estimates are provided at checkout. While we strive to meet delivery times, please note that delays may occur due to unforeseen circumstances.

Please double-check your shipping information. We are not responsible for any lost or delayed packages due to incorrect address details.

Returns and Exchanges

We accept returns and exchanges within [insert number of days, e.g., 14 days] of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in its original packaging.

Please note that customized, engraved, or personalized items cannot be returned or exchanged unless defective or damaged.

To initiate a return or exchange, please contact us.

Privacy Policy

We value your privacy and are committed to protecting your personal information. For more details, please refer to our Privacy Policy, which outlines how we collect, use, and protect your data.

Intellectual Property

All content on our website, including images, text, logos, and designs, is the property of La Luna Jewelry and is protected by copyright, trademark, and other intellectual property laws. You may not use or reproduce any content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, La Luna Jewelry is not liable for any damages, losses, or costs arising from the use of our products, website, or services. This includes but is not limited to direct, indirect, or consequential damages.

Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. All changes will be posted on this page, and the revised date will be updated. By continuing to use our website or make a purchase, you accept the updated Terms.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@lalunajewelry.shop for questions related to refunds and returns.